Basics
Introducing text-based healthcare for parents.
Sep 5, 2025
Healthcare isn't keeping up with your busy life as a parent. At Arlo, we're changing that with messaging that fits your schedule. Here's how our text-based approach makes getting care simpler, faster, and more personal.
Care that fits into your life, not the other way around
Typical tele health visits are transactional. You book a time, wait online, rush your questions, and that's it. If you forget to ask something? Too late.
Arlo works differently. Our text messaging lets you chat with your healthcare team whenever you need to, not just during a scheduled appointment. There are no time limits or virtual waiting rooms. You don't even have to keep watching your screen during a conversation. It's as simple as texting a friend.
What happens when healthcare becomes a conversation
Why did we do this? Because when care isn't limited to 15-minute slots, good things happen:
Real connections: Your provider gets to know you better through ongoing conversations, building trust that matters.
Thoughtful care: Your provider has time to consider your needs instead of rushing through a short appointment. Our providers even follow up with you!
Peace of mind: Got a question? Just text us, no need to wait and worry.
Better results: Continuous check-ins mean your care plan can be adjusted quickly when needed.
We are built for parents.
Our message-based approach offers benefits that virtual healthcare tools can't match:
Care that fits your life
No more schedule changes, time off work, childcare hunts, or traffic jams. Talk to your care team when it's best for you, during lunch, after kids go to bed (some parents use Arlo while their baby naps!), or while waiting for coffee.
Everything in one place
Never forget what your provider told you. All your conversations are saved for both you and your provider. Check advice whenever you need it, while your provider always has your full history on hand.
Get to know your provider.
Once you’re connected with your provider, you can text them anytime. They know you and your family and are available so you can talk to someone you trust.
Real care, real results
Meet Hannah, a mom of two young children who has integrated Arlo into her family's healthcare routine. As a busy parent juggling multiple responsibilities, Hannah appreciates the flexibility and responsiveness that Arlo provides for her family's medical needs.
Arlo was exceptionally quick and efficient in getting my son antibiotic eye drops when he woke up with an eye infection the day before we left for a remote camping trip. I knew I didn't have time to sit and wait at a walk-in clinic, and by connecting with health practitioners via text, I secured medication within 10 minutes, with a prescription sent directly to the pharmacy closest to me. Cannot recommend Arlo enough!
Healthcare that finally makes sense
At Arlo, we believe healthcare should fit into your life, not disrupt it. Our messaging approach transforms care from isolated appointments to ongoing relationships that are convenient, effective, and truly centered on you.
By making healthcare as simple as sending a text, we're not just making it more convenient—we're making it more human.