Do You Need a Referral to Use Arlo?

Do I need a referral to use Arlo?: Quick Healthcare Access for Ontario Parents

No, you don't need a referral to use Arlo! We're designed to be your first stop when you're worried about your child's health and need answers fast.

How it works

Getting help through Arlo is refreshingly simple. You text us your concern, and within minutes you're connected with a licensed healthcare provider who understands pediatric care. There's no waiting for referrals, no calling your family doctor's office only to be told they're booked for weeks, and no wondering if your concern is "worth" a visit.

Our providers can help with everything from sudden fevers and mysterious rashes to feeding troubles and sleep concerns. They'll ask the right questions, help you understand what's happening, and guide you on next steps. Sometimes that means reassuring you that what you're seeing is normal. Other times, they'll help you decide if you need to head to your family doctor, a walk-in clinic, or the emergency room.

What you'll need

- Your phone or computer

- Your child's health card number

- Basic information about your child (age, weight, current symptoms)

- A few minutes to text back and forth

Getting the most from your Arlo visit

Think of us as your knowledgeable healthcare friend who's always available. The more details you can share about what's worrying you, the better we can help. Don't worry about sounding "medical" or using the right terms. Describing things in your own words like "she's been super cranky and pulling at her ear" is perfect.

If we think your child needs hands-on care or specific tests, we'll let you know and can even help you figure out where to go next. We can also provide notes for daycare or school when needed.

Common questions

Do I need to be registered with a family doctor to use Arlo? Not at all. We're here whether you have a family doctor or are still searching for one. Many Ontario families are in that boat, and we're designed to fill that gap.

Can Arlo replace my family doctor? We're a complement to, not a replacement for, ongoing pediatric care. Think of us as your after-hours support and your "is this urgent?" guide. For routine checkups, immunizations, and ongoing health management, you'll still want a family doctor or pediatrician.

The takeaway

Healthcare for your child should be accessible when you need it, not when it's convenient for the system. No referrals, no barriers, just help when you need it most.

You can always text Arlo and talk to a provider in 5 minutes!

References

- [Ontario Health Services](https://www.ontario.ca/page/find-health-services)

- [College of Physicians and Surgeons of Ontario - Telemedicine Guidelines](https://www.cpso.on.ca/)